IGNITE YOUR SERVICE SUCKS

Our company paid for 5 years billing in July 2017 but EVERY YEAR since we have issues where Ignite cut us off due to no payment (they've been sent the confirmation of payment on numerous occassions) - our one email account's password has been a problem since November 2018 and is STILL NOT RESOLVED.

Last week I realised that my own email (the main company email) wasn't working correctly. I contacted Ignite in this regard and have been communicating with them this whole week to try and resolve the issue (ironically I received an sms on the 2nd April from MWEB to say that the domain had been renewed for another year - yet STILL NO MAIL. I took it upon myself to send a "test" email and even sent them THAT error.

Trying to get through on the phone is a LONG wait so when I emailed I expected a reply within a few hours - it is almost 24 hours later and STILL NO RESPONSE FROM IGNITE.

At least when the account was still with MWeb we got RESULTS - how long does a business have to suffer due to Ignite's tardiness and unprofessionalism???