IGNITE POOR SERVICE

WE have a server at Ignite in Cape Town. Every time the server need to update it does not restart. Ignite then have to get a technician to go to the site and restart the server. This problem has been occurring every time there are updates. We have requested Ignite to fix this but they are firstly reluctant to go and restart the server (11 hours later), and secondly dont answer emails. We are an essential service and our clients assets security depend on our support.

We have now contacted Dimension Data CEO Jason Goodall. Contact me for detail.