Ignite ISP run away

I have bee a client of Ignite (Mweb business) for the past 12 year , i have had ADSL and then 3G ,i am currently running 100GB Fibre up and down , i had 14 fibre down's in this year alone , always take 2 days to recover and they will only phone you the next week to confirm that the problem has been fix PS my ADSL was working whole year without any drops Bad service Bad support (waiting 20 min just t speak with someone horrible waiting music Bad turn around they don't even install there own cables Run