IGNITE (formerly MWeb) need a firecracker to ignite their pathetic shocking service

<p>On Tuesday morning I logged a call to Ignite as I was not receiving my emails. I was advised that my account had been hacked and was blocked. I subsequently changed my password and was told that THEY would delete the spam mail and unblock my account. Yesterday I still had no emails and after numerous calls to the call centre I was told that I had to delete the spam which I informed them I could not do as the facility was not available to me as the areas were "greyed-out". I was told that it would be resolved. From 6:15am today I've been trying to get Patrick Mathebula to unlock my emails as the spam was (finally) deleted this morning by one of the consultants I spoke to. I've been calling ever since and even escalated it to management who advised me at 12:45pm that it would be looked into and they would come back to me. It's 2:08pm and I'm once again on hold as NOTHING has been done. It is month end and I've had no emails for three days - if I had the option to not pay for the service for the last 3 days I would - they certainly aren't paying for my 10+ telephone calls of no less than 30min each!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>