IGNITE DOES NOT CARE WHEN YOU HAVE ISSUES

IGNITE host our email server and our emails have been down for 4 days and i have called the call centre multiple times to get the issue resolved only hear this morning that the tier 2 person is only looking into it this morning. My Request ID INC ********** 95. Theire seems to be no urgency in their team and they have a do not care attitude.