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JM
James M

1 reviews | Active since Aug 2010

14 Sept 2016, 18:40

Can't even get a reply

<p>Have had a ticket open for over a month with out a solution and for the last three weeks I can't even get a reply.</p> <p>TICKET #5387</p> <p>I have even forwarded through a request to their escalations department without getting a single reply.</p> <p>I honestly don't even know how to get my issue resolved anymore. Nevermind what happens if I actually might need urgent assistance. Extremely disappointed.</p>

0
Replies (5)
Ignite
Ignite's reply15 Sept 2016, 07:36
Official

Hi James,

We apologise for your overall experience and understand your frustration. Please know that we have escalated your issue with our support team and they will be in contact shortly. Thank you.

Kind regards,
The Ignite Team

JM
James M's update16 Sept 2016, 08:40
Reviewer Update

It is a full day later and I am still yet to hear from anyone.

Ignite
Ignite's reply16 Sept 2016, 09:23
Official

Hi James,

We have followed up our initial escalation up. Someone from our support team will be in contact soon. Thank you.

Kind regards,
The Ignite Team

JM
James M's update18 Sept 2016, 09:58
Reviewer Update

Finally get a call and was promised a call back later when I could actually confirm if the issue was resolved. However I never got the call back and the issue still exists.

Kind of annoying how this is my portal to try resolve this issue...

Ignite
Ignite's reply19 Sept 2016, 09:24
Official

Hi James,

Apologies once again. We will follow this up and get someone to contact you urgently. Thanks again.

Kind regards,
The Ignite Team