Billing to be changed

I logged a call with Ignite last week Thursday, 26 October 2017 and no one has made the effort to call back nor answer my mails. I called in a few times and everytime I call I get transfered to 8 different People no one is prepared to go the extra mile to assist nor log in and change banking details, service so far has been pathetic. Ticket number: ## ********** ##,