Bad Service/ none service

I have been without an ADSL Internet service since the 5th of October 2015. The call center and technical department have been unable to restore my account. I have been a client for almost a year but have been ignored and passes from pillar to post. It appears that they have discontinued the R99 2mb uncapped service that I signed up on and are not willing or able to reinstate my account on this pricing because the newer offering is now R194. The call center has never in the almost three months contacted me with a solution. I was fed up last night and cancelled my service and within 2 min connected to mweb. Without any hassles. Be warned people there are sharks out there that are way too happy to take your money every month but expect you to accept such bad Service and customer feedback. All I get is a standard emailed response that we'll get back to you. But they never do. Not in over 60 days and I contacted them every week. I don't expect a reply?/ apology that would be asking too much. I am sad that it took me three months to realise that they are not consumer orientated or consumer friendly. They will never see me again. Just give my money back.