Absolutely terribly disgusting customer service!!!!
<p>Be aware of this company:</p> <p>Ignite your business Unlimited</p> <p>3 Eglin Rd, The Crescent Office Park</p> <p>Sunninghill, Johannesburg, 2191</p> <p>www.ignite.co.za</p> <p> </p> <p> </p> <p>THEY WITH OUT A DOUBT HAVE THE WORST CUSTOMER FOLLOWTHROUGH SERVICE I HAVE EVER EXPERIENCED. IT WOULD TAKE 2 HOURS TO GO THROUGH ALL THE REASONS WHY YOU SHOULD RUN FOR THE HILLS IF YOU EVER GET INTO CONTACT WITH THEM.</p> <p> </p> <p>SUPPOSEDLY A DIVISION OF DIMENTION DATA / REBRANDED BECAUSE OF TERRIBLE SERVICE</p> <p> </p> <p>WELL THE REBRANDING DID NOTHING TO RECTIFY THE ABISMAL SERVICE OFFERINGS.</p> <p> </p> <p>AT ALMOST TWICE THE PRICE OF ANY OTHER SUPPLIER YOU WOULD ASSUME THEY WOULD HAVE THE MONEY TO HIRE STAFF THAT KNOW WHAT THEY ARE DOING. WELL IT CLEARLY DOES NOT HELP THEM!!!</p> <p> </p> <p> </p>
Hi Mark,
Apologies for your frustrating experience. We are escalating the matter right now and have sent through your details to our support team who will be in contact shortly. Thank you for the feedback.
Kind regards,
The Ignite Team
Hi Mark,
Apologies for your frustrating experience. We are escalating the matter right now and have sent through your details to our support team who will be in contact shortly. Thank you for the feedback.
Kind regards,
The Ignite Team
WELL IT IS OF NO SURPRISE, THAT EVEN AFTER ACKNOWLDGING THE TERRIBLE SERVICE AND STATING THAT THE COMPLAINT HAS IMMEDIATELY BEEN ESCALATED TO SUPPORT AND THAT A REPRESENTATIVE WOULD BE IN CONTACT WITH US. (6 DAYS AGO)
OBVIOUSLY THEY HAVE NOT SO MUCH AS CALLED, EMAILED OR MADE ANY CONTACT AT ALL.
AS PER BELOW THE RESPONSE FROM THEIR MARKETING TEAM, WAS NOTHING MORE THAT A LIE AND A WEAK ATTEMPT TO SAVE FACE ON A PUBLIC PLATFORM.
LET ME BE CLEAR. WE DONT WANT TO HEAR FROM YOU "IGNITE" AS IT IS OBVIOUSLY CLEAR THAT YOUR COMANY DOSENT CARE AT ALL ABOUT SUSTAINABLE BUSINESS REALTIONSHIPS.
EVEN IF WE DO HEAR FROM YOU IT WOULD BE A MATTER OF TIME TO BE RIGHT WHERE WE ARE CURRENTLY. (WITHOUT ANY RESOLUTION OR TANGIBLE OUTCOME)
Official business reply:
"Hi Mark,
Apologies for your frustrating experience. We are escalating the matter right now and have sent through your details to our support team who will be in contact shortly. Thank you for the feedback.
Kind regards,
The Ignite Team"
WELL IT IS OF NO SURPRISE, THAT EVEN AFTER ACKNOWLDGING THE TERRIBLE SERVICE AND STATING THAT THE COMPLAINT HAS IMMEDIATELY BEEN ESCALATED TO SUPPORT AND THAT A REPRESENTATIVE WOULD BE IN CONTACT WITH US. (6 DAYS AGO)
OBVIOUSLY THEY HAVE NOT SO MUCH AS CALLED, EMAILED OR MADE ANY CONTACT AT ALL.
AS PER BELOW THE RESPONSE FROM THEIR MARKETING TEAM, WAS NOTHING MORE THAT A LIE AND A WEAK ATTEMPT TO SAVE FACE ON A PUBLIC PLATFORM.
LET ME BE CLEAR. WE DONT WANT TO HEAR FROM YOU "IGNITE" AS IT IS OBVIOUSLY CLEAR THAT YOUR COMANY DOSENT CARE AT ALL ABOUT SUSTAINABLE BUSINESS REALTIONSHIPS.
EVEN IF WE DO HEAR FROM YOU IT WOULD BE A MATTER OF TIME TO BE RIGHT WHERE WE ARE CURRENTLY. (WITHOUT ANY RESOLUTION OR TANGIBLE OUTCOME)
Official business reply:
"Hi Mark,
Apologies for your frustrating experience. We are escalating the matter right now and have sent through your details to our support team who will be in contact shortly. Thank you for the feedback.
Kind regards,
The Ignite Team"