vS
verona S
1 reviews | Active since Jan 2019
14 Jan 2019, 21:34
Unhealthy Consumer Goods
I purchased a box of light and crispy crumbed hake portions in December from checkers Hyper at Gateway Mall when I decided to open the box of fish I saw 2 long blue sticks the size of the box.
I called on the 08/01/2019 @12:35 To report what had happened i spoke to a lady and she took down my complaint and I was given a reference number on that day and a WhatsApp number to send the pictures.
I called in today to follow up on my reference and was told back office need to assess the pictures and will get back to me and the lady also told me I should have kept the box of fish with the sticks to prove it was them.
People please look out for I&j products.
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Irvin & Johnson Limited's replyOfficial
15 Jan 2019, 13:46Thanks very much for the message. Please be advised that we take all complaints very seriously. Based on the photos you have supp**** us, we have launched an investigation as to where these items could have come from, For us to do a full and thorough investigation however, we do require some time and request that you be patient with us in this regard. Unfortunately, not having the items themselves makes it slightly more challenging. As soon as we have any results, we'll be sure to feed back to you. Thank you again.
Irvin & Johnson Limited's reply15 Jan 2019, 13:46
Official
Thanks very much for the message. Please be advised that we take all complaints very seriously. Based on the photos you have supp**** us, we have launched an investigation as to where these items could have come from, For us to do a full and thorough investigation however, we do require some time and request that you be patient with us in this regard. Unfortunately, not having the items themselves makes it slightly more challenging. As soon as we have any results, we'll be sure to feed back to you. Thank you again.