FN
Francis N

1 reviews | Active since Aug 2015

27 Aug 2015, 19:24

Poor Quality I & J Light Burgher

Poor Quality I & J Light Burgher come with Poor Customer Service<br> <br> I took the time to draw the attention of Irvin & Johnson Limited to the fact I am dissatisfied with the purchase of I & J light Burgher. <br> <br> Irvin & Johnson Limited has failed/refused to resolve my complaint amicably. I complained about the 3 X 570 g I & J light Burgher which I purchased and found that it was not suitable for consumption. <br> <br> Irvin & Johnson Limited has acknowledged my complaint, but a voucher was sent to cover the cost of only one of the 3 X 570 g I & J light Burgher. I was short changed for 2 X 570 g I & J light Burgher.<br> <br> It is through consumer advice such as mine that Irvin & Johnson Limited was able to monitor its products and maintain a high quality standard in a consistent manner.<br> <br> Irvin & Johnson Limited should take all complaints seriously and resolve it to consumer's satisfaction amicably. <br> <br> Irvin & Johnson Limited's first priority is to understand that business exist for the customer and not the other way around. If you have a bad experience at your hands, make it right as fast as possible to preserve the customer's trust.<br>

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Replies (1)
Irvin & Johnson Limited
Irvin & Johnson Limited's reply31 Aug 2015, 14:14
Official
Hello Francis Naidoo,

In response to your report regarding expired product in store, we wish to advise in accordance with our call to you on Friday 28th August, we will not be reimbursing you further.

According to our records this complaint has been logged by yourself twice, using the same product date codes both in March and in April. In both instances you were reimbursed with vouchers.

Both vouchers went out under registered mail.

regards

Tric Stone
Consumer Liaison Manager