ROBBING AND *****ING FROM CUSTOMERS
To whom it may concern
I took my TV in for repair on the 12/05/2021 before the looting, after making payments for the company to order my parts for tv which is what they advised me to do.. then looting took place in June. A week after the looting, I contacted the company to find out the progress of my repair, I was told that they forgot to call me. They then told that they have been looted during the looting week. They also then said that they would keep me updated. I have sent numerous emails asking : First email was sent on the 26 July 2021 DATE QUESTIONS ANWERS 26/7/21 Progress of the tv? A reply was given on the 10/8/21 stating “we have been looted”(this is what I was told in June already) 17/8/21 I then asked if looting is still taking place? And other questions that have not been answered. The reply was I am not the only customer 18/8/21 I asked if they received more information, since they have requested my service sheet, and did they manage to obtain my proof of payments A reply was given that they are still waiting for insurance.(this was the same reply that was said to me on the 27/7/21 20/8/21 I asked if the store is open, because my mails were not being answered A reply was the manager is “trying” to call me (I have left my number there on 2 occasions) 23/8/21 I sent an email stating that I waited for their call. No Reply On the 25/08/21, I sent a mail to them, that I will be there tomorrow, because my questions are not being answered. On the 3 September 2021 I went instore to find out what is going on with my tv, I then requested to speak to the manager, which they finally made me speak to him. His first response is that “ I will not be getting my tv back, because I left my tv with them”, I was so upset because this company now has my money and my Tv, his next response was that he can refund me my money back only. I then said that’s absurd, I then reminded him that I left my money and tv with you. The conversation went in circles because he started to talk about other things. At the end, he said to me that he is not promising me anything, but he is going to look around for a tv and let me know by the 10/9/21. When they called me on the 10th, they told that they could not find a tv and will keep on checking. I have waited to long for IRS to get back to me.
STILL NO FEEDBACK UP TO THIS POINT