POOR SERVICE

IN FEB 2020 I DROPPED OF MY LG BLU RAY DVD PLAYER FOR REPAIRS AS IT WAS PICKING UP AN ERROR CODE. IRS TOLD ME IT'S THE POWER SUPPLY THATS DAMAGED AND QUOTED ME R2492 TO REPAIR IT. I PAID THEM THE FULL AMOUNT. AFTER MANY MONTHS THEY PUT A NEW POWER SUPPLY BUT IT STILL GOT THE SAME FAULT. EVERYTIME I TRY TO GET HOLD OF CERTAIN PERSONAL THEY KEEP TRANSFERRING ME TO DIFFERENT PEOPLE OR DONT TAKE MY CALLS. I EXPECT TO BE REFUNDED MY MONEY AS THEY WASTED SO MANY MONTHS AND FIXED NOTHING.