No response and no feedback

<p>Dropped off an LG phone for repair on 8th October. Was told it will be ready by 13th latest. At 07h58 on the 12th, I email their "customer service" email asking for a status of the repair. By 16h00, I had no reply. I call them. 1st attempt goes unanswered. I wait and call again. After waiting to speak to various technicians who could tell me what was going on with my phone, I am eventually told someone will phone me back. I confirm with Fiona who's taking the message that someone will phone me back before they close at 16h30. She takes my name and mobile number. Needless to say, no one phoned me back. I tried again at 16h33, of course, no reply as they've all gone home. This is LG's official repair people in Durban? Either LG doesn't give a flying about their customers or they don't want consumers to buy their products. LG, never again because of IRS Tronics.</p>