Christmas without a fridge...In Durban

I had problems with my fridge since mid November 2015. I contacted the above company for a quotation. It <br> took several calls to eventually get someone to come out. I paid 50 % of the amount on 17 December 2015 and<br> after not hearing anything I phoned again after a few days. Only now did they acknowledge payment and said<br> that the part would be ordered. Days went by with no further feedback from them. I made numerous phone calls<br> and sent an email but with no success. Promises were made that someone will phone me back...this did not<br> happen. I eventually managed to speak to the Service Manager early in January this year. He apologized and had the technician phone me back on the same day. Again apologies were offered and some excuse of the<br> wrong part being sent to them and that someone was suppose to give me feedback. I waited again for days and<br> then phoned. This time I spoke to the parts Manager. He apologized and said that he would sort this mess out.<br> He sounded sincere and he actually phoned me back twice! I became very hopeful, but two weeks has now passed without any feedback or response from them. I hope that this report will lead to a positive outcome for my problem.