Terrible service

Good day I brought my phone in as there was something wrong with the internal screen as the outside screen is fine. I receive a call from a lady stating that my phone is damaged (obviously that is why i brought it there) she had no proper etiquette on the phone first of all. When we took these LG's with Telkom they assured us that there were 2 screen repairs and 1 water damage that was included in the contract, now LG is telling me that they cannot repair my phone. We have always gone with LG as we like their phones. However I am not sure that I will ever go with LG again or even recommend your brand to anyone because of this pathetic customer service that I have received. I will escalate this to Hello Peter and social media if I do not get assistance because people need to know what they are getting themselves into. LG now sends me this -----Good Day The L G Electronics policy regarding the warranty applicable to mobile phones does not cover damage related to screen or water repairs and covers any Defective Product Quality issue relating to the manufacture of the unit , in terms of what was imp**** to you by the TELKOM sales representative it would need to be addressed with them. In terms of a service agent that can assist you with a out of warranty repair please contact I R S Tronics Westmead, ********** . So either Telkom **** to me to make a sale or LG is looking for easy money. I am highly disappointed in both.