Complete lack of customer service

The service at Irepair in The Pavilion Westville is absolutely shocking. The people working at the desk display terrible customer service. You can stand there for 5 minutes while they are on the phone or talking to someone, without so much as an acknowledgement that you are standing there.

The one lady that works there has such a rude phone manner and displayed no desire to help, shrugging off any queries we had.

To add insult to injury, when asking for a damage report on a phone that only need the front screen fixed, we were quoted R3000 for a replacement back cover that wasn’t even scratched. (Iphone 8)

There is no effort to provide good customer service.

Needless to say I will never use their services and will recommend everyone that asks me to do the same.