A class poor service

Despite our previous experiences not meeting expectations, we decided to give it another try, hoping for improvement. Unfortunately, this was not the case.

Upon arrival, we were made to wait outside even though there were several available tables inside. When we were finally seated, we noticed that the tables were dirty and had not been cleaned. It took multiple requests to our waiter, Thabo, to address this issue.

Throughout our meal, we encountered several service failures: 1. **Dirty Tables**: Despite our initial request, the tables were not cleaned promptly. 2. **Lack of Utensils**: Thabo brought our food without any utensils, and we had to request forks and knives. 3. **Missing Condiments**: We repeatedly asked for tomato sauce and Tabasco. Thabo brought the tomato sauce but forgot the Tabasco. 4. **Delayed Billing**: When we requested the bill, Thabo forgot and we had to remind him three times before it was finally brought to us.

Additionally, it was evident that other customers were also experiencing similar frustrations. A Caucasian lady nearby expressed her dissatisfaction with the service she received, which was provided by another waiter. This waiter was vocal about her frustrations in vernacular, stating she was tired and insisting that the manager handle the customer's demands.

This level of service is extremely disappointing, especially considering this was our third attempt to enjoy a pleasant dining experience at your establishment. It is unfortunate, as our children love the place, but we are now compelled to seek alternatives due to the consistently poor service.

I sincerely hope you take this feedback seriously and address these issues promptly. Improving your service standards is crucial to retaining customers and maintaining a positive reputation.