Should I just go somewhere else?

Today I made a booking for one night on Thursday for my wife and I on her birthday. I have now phoned twice afterwards to request a Invoice so I can complete the payment.I have not even recieved a confirmation email in regards with my booking. After my second call, my first enquiry was at about 09:30 it is now 14:15, I also asked to book for three ladies (Mothers Day Special) the weekend after mother's day at the spa.I was told I would be contacted by the Spa and I'm still waiting.<br> My question is, if this is how you treat people before I even get there how am I to be treated during my stay?