Poor Service!

I have experienced one of the worst Poor Service ever at Camdeboo Irene Country Lodge Spa!<br> <br> We had booked a spa day for 8 people for the 8th November, had booked two weeks in advance and even sent a list of treatments we were going to have- just to make sure everything goes perfectly well.<br> <br> We arrive there well on time, filled in the necessary paper work and just when we were about to change we were told all lockers are fully booked, they haven't sorted/divided us based on the treatments we will be having. Had to remain patient whilst they had to sort themselves out- finally we were told how we have been divided after I had to go through the treatment list I sent two weeks back!<br> <br> On the 12 November I was informed that we have double paid them (appreciates their honesty) and they needed to re-imburse me provided I sent proof of payments, of which I did. I have been making follow-up with a lady from the spa almost everyday and she hasn't even bothered not even once to give me feedback out of her professional concern but based on my mails. Today is the 23h November and haven't gotten my money back!<br> <br> I am honestly disappointed and don't think will ever set my foot in that spa again!<br> <br>