Very bad service No response. I just want to change registration of device to my profile from my friend's profile ***nership)

This is by far the second worst service experience of my life. Here is my story with Iqos. I have been a loyal client for about 3 years and got lots of friebds to switch from smokes. All i want is to register my new device on my name.

My friend bought me a new one of the 30th of December 2021 as a late Christmas present. Now the thing is, in order to purchase from an IQOS kiosk (Centurion Mall) you have to register your own profile or register the device on your current profile.

So, the only way to use your warranty for instance is to have your device registered. Upon purchase, he had to register the device on his profile and then gave it to me as the gift. Also in order to purchase more caps etc at a discount of course, (to personalize and make the device "your own" to match your style) you have to have it registered on your profile which contains your ID and phone number. Also the device connects to your phone via bluetooth with an app and it has lots of settings (vibrations, lights and smoking stas etc)

All I keep asking them is to change or add it to my profile. I gave them all the details but I do not get a response. Many emails were also sent. What must I do? The thing that irritates me is how quickly they called me about a possible sale from myself logged on their website just 2 days before my friend bought it. It took them 20minutes after I requested info and prices via their website.

So that is my IQOS experience. It is still a good replacement device for sigarettes and I still love it, but just the experience will make a person turn back to smokes because a pack of Heets (the sigarette for the IQOS) costs R42. Same as a normal box of sigarettes.