1 reviews | Active since Apr 2015
Terrible service and false advertising
The referral program is just a gimmick, when I got my vouchers I tried to redeem it but could not capture banking details, emailed IQOS in August, till today still no response. Tried to go capture my banking again but as soon as you say redeem it gives you errors, contacted them 2 weeks ago, said they will advise within 48 hours, till today nothing. The consultant in my area asked if I heard anything and he tried from his side and now they say its a retail voucher only to use at their stores only in Durban, Cape Town and Gauteng, I mean really it clearly states cash back and even if it means a voucher for their stores, why cant I use it at the kiosk near me. Please stop with this as you are not giving the people the money as promised.
Thank you for bringing this complaint to our attention. We are truly sorry that it's taken this long for us to have the issue regarding your voucher to be resolved, this is not the service we aim to deliver and this time we have fallen short on this for you. We have reviewed the information provided by you on our side and can confirm that the issue has been successfully resolved for you. Can you please advise if this is the case? If you have any further questions or concerns, we urge you to give us a call on ***or alternatively you can email us on *** for us to assist you.
Thank you for bringing this complaint to our attention. We are truly sorry that it's taken this long for us to have the issue regarding your voucher to be resolved, this is not the service we aim to deliver and this time we have fallen short on this for you. We have reviewed the information provided by you on our side and can confirm that the issue has been successfully resolved for you. Can you please advise if this is the case? If you have any further questions or concerns, we urge you to give us a call on ***or alternatively you can email us on *** for us to assist you.