No after sales service. Terms and conditions contradiction

The initial consultation was amazing. I went onto the website to enquire as I'm a vapor. Consultant was at my house 2days later. He converted me to the unit and a contract. I then smoked the heets for the weekend and realized that I was not happy with smoking the heets and that I could have made a hasty decision in buying this. I then made contact with the consultant to let him know that I've changed my mind and that I'm truly sorry about it but I can't see myself smoking this and being bound to a year contract. He then said they can't return it it's the tobacco law. I went onto the website and read through their terms and conditions for contracts and it states that I have 14 days to return. I've had it for 3 days and he blatantly told me no I must contact customer service. Which I then did and they also said no. I have repeatedly said but your website claims differently I am able to return in 14 days. The agent and the Rep said they would get back to me as they needed to get authorization. 2 days went by and I have not heard of anyone. I called the Rep on day 3 only for him to tell me he can't do anything. What pathetic after service I thought. What must I do with a u it I'm not going to smoke. Where is the customer service in this. They didn't seem fazed at all. Still have no resolution to this and still no one has made contact with me. Disgusting services and Rep seems clueless. I would not recommend the IQOS, no after sales service and reps.