IQOS does not care about their loyal customers

No option for no stars.i have never had any issue with my device for a year.my device has just fallen out of warranty and bang,a software issue where the pen won't go on.i have purchased multiple cartons of amber at the beginning of December and a new colour door.i have various accessories that are all useless now.,my device has a software issue I was told today by the kiosk in waterfront and it is exactly a month out of warranty and they want me to pay for a software issue that is due to no negligence on my part.i phoned the call centre that was useless and has no empathy.All Kayla said is that she will escalate.i asked to speak to her manager but was told no manager is available.i asked when I will receive a call but no timeframes given,no replacement nothing.angry as hell as I'm sitting with cartons of heets with device to smoke it with