IQOS BAD SERVICE CAVENDISH SQUARE

So I visited the iqos kiosk in Cavendish square two weeks ago and was not Very welcoming by the 2 lady's on duty that day I laid a complaint with the complaints department of iqos explaining what transpired I was then emailed back and forth with the department and was told we would come to a best resolution to resolve this matter, up until this day no resolution has been met,I'm beginning to think the whole department is in lax mode and do not care for its customers I have been an iqos user for many year's since day one,and i will be moving over to vuze as there whole department is set for customer service at its best iqos is definitely loosing the plot and the goal they hopeing to reach I strongly suggest to avoid iqos Cavendish square, and you will be wasting your Time evenz laying a complaint to the iqos department