SVE
Sue-Rika Van Eyssen
1 reviews | Active since Mar 2023
10 Mar 2023, 14:20
Friend referral seems like a ****
The friend referral program is a absolute joke. I have referred 3 friends over the past couple of months and have received nothing but was told I would get R200 per referal. The one referral showed up and I redeemed the cash but because of errors from iqos i could not add my banking details. That was finally fixed and I added my details but never received anything. The other 2 referrals i did months ago and it is still not showing up for me to be able to redeem it. I've been to multiple stores and called the help line multiple times and always just being told they will look into it. The lack of help is ridiculous. Dont offer a program like that if you don't actually give people the money!
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IQOS South Africa's replyOfficial
29 Jun 2023, 15:02Hi Sue-Rika,
Thank you for bringing this complaint to our attention. We are really sorry that it's taken this long to resolve your issues relating to your vouchers for the people you referred. This is not the service we aim to deliver and we have fallen short on this service for you at this time. We have reviewed your case on our side and would like to give you a call to have this issue for you resolved as soon as we possibly can. Would you be be able to give us a call on ***or alternatively email us on *** with a suitable date and time for us to give you a call so that we can have this resolved for you? We're sorry for the inconvenience this has caused you and will try our utmost to have this sorted for you as soon as possible.
Thank you for bringing this complaint to our attention. We are really sorry that it's taken this long to resolve your issues relating to your vouchers for the people you referred. This is not the service we aim to deliver and we have fallen short on this service for you at this time. We have reviewed your case on our side and would like to give you a call to have this issue for you resolved as soon as we possibly can. Would you be be able to give us a call on ***or alternatively email us on *** with a suitable date and time for us to give you a call so that we can have this resolved for you? We're sorry for the inconvenience this has caused you and will try our utmost to have this sorted for you as soon as possible.
IQOS South Africa's reply29 Jun 2023, 15:02
Official
Hi Sue-Rika,
Thank you for bringing this complaint to our attention. We are really sorry that it's taken this long to resolve your issues relating to your vouchers for the people you referred. This is not the service we aim to deliver and we have fallen short on this service for you at this time. We have reviewed your case on our side and would like to give you a call to have this issue for you resolved as soon as we possibly can. Would you be be able to give us a call on ***or alternatively email us on *** with a suitable date and time for us to give you a call so that we can have this resolved for you? We're sorry for the inconvenience this has caused you and will try our utmost to have this sorted for you as soon as possible.
Thank you for bringing this complaint to our attention. We are really sorry that it's taken this long to resolve your issues relating to your vouchers for the people you referred. This is not the service we aim to deliver and we have fallen short on this service for you at this time. We have reviewed your case on our side and would like to give you a call to have this issue for you resolved as soon as we possibly can. Would you be be able to give us a call on ***or alternatively email us on *** with a suitable date and time for us to give you a call so that we can have this resolved for you? We're sorry for the inconvenience this has caused you and will try our utmost to have this sorted for you as soon as possible.