MM
Mic M
1 reviews | Active since Jun 2019
25 Apr 2022, 13:40
Extremely poor service
Extremely poor service - Waiting for my referral redeemed for cash from 05/04/2022. It is now 25/05/2022, They indicated payment will be done within 7 days. 20 days have now passed. The help centre is of now help, they just indicate that the matter will be escalated. No confirmation is sent. No date is given. This has just been a waste of time. I have called 3 to 4 times already. Referral income is not worth this much effort. I have probably spent more on airtime than what I would get with this referral.
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IQOS South Africa's replyOfficial
01 Mar 2023, 14:28Hi Mic, thank you for bringing this issue to our attention. We are extremely sorry about the fact that you've been struggling to get your rewards paid out to you and also how long this has taken. This is not the service we aim to deliver and we are sorry that we have fallen short on this at this time . We would really like to resolve this for you as soon as possible. Can you please send us an email to *** with your details for us to give you a call or alternatively, if you'd like to give us a call at *** and we'd be more than happy to assist you.
IQOS South Africa's reply01 Mar 2023, 14:28
Official
Hi Mic, thank you for bringing this issue to our attention. We are extremely sorry about the fact that you've been struggling to get your rewards paid out to you and also how long this has taken. This is not the service we aim to deliver and we are sorry that we have fallen short on this at this time . We would really like to resolve this for you as soon as possible. Can you please send us an email to *** with your details for us to give you a call or alternatively, if you'd like to give us a call at *** and we'd be more than happy to assist you.