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MS
Mark S

1 reviews | Active since Feb 2018

20 Sept 2024, 20:58

IQ not what they make themselves appear to be.

This is how this company works. If your losing all is good with them. You can lose a million and you will hear nothing from them. I took 5 trades of 200 dollars and won, my account was credited. 10 minutes later I noticed my IQ account balance had lost the profit I made with the 5 trades and back to balance before trades were executed. Contacted support and said something to do with terms and conditions. They can cancel your trades despite winning. Now what would if happened if I lost those 5 trades? I'm sure they would not of credited me with my trade amount invested in the 5 trades. Nothing would of happened. I would of been minus 1000 dollars. IQ hide behind T and C which only benefit them. They say they reputable and been around a long time. Truth is they dont like traders to win and to win lots. They are a **** company hiding behind T and C. If you use them take screenshots after each trade. I doubt I will ever get my money they decided to debit my account after 15 minutes. Be careful with IQ. They not what they make out to be. They put serious doubt in my mind. On binary options they have more than 250 OTC assets which they can control. Never ever trade the otc market. They flooded binary options with these orc assets and new traders will be *******.

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Replies (3)
MS
Mark S's update24 Sept 2024, 23:09
Reviewer Update
We have been unable to execute a trade you have recently placed, because it has not been accepted by the third-party Market Maker which the order was sent to for execution. This can happen for a number of reasons, including market conditions at the time of execution or the Market Maker’s own risk management framework.

Subsequently and in line with the Company’s Terms and Conditions, which you deemed to have acknowledged and accepted upon becoming a client of the Company, your order was not processed and the invested amount has been returned to your account balance.

This is the letter I received. This is how they act when winning a bug trade. Beware
IQ Option
IQ Option's reply19 Nov 2024, 11:35
Official
Hello, we are sorry for any inconvenience. Please note that there is some misunderstanding, we do not operate like that. We have been in business for more than a decade and have loyal traders who trade on the platform without any issues. If the trades were successful then please follow up with the support team, explain to them the situation, they will check it from their end and escalate it to the relevant team for them to look into it. We always try our best to ensure smooth user experience and make sure that if there has been any error on the platform then we should check and rectify it right away. We look forward to your cooperation in this regard. 
IQ Option
IQ Option's reply20 Nov 2024, 13:00
Official
We are once again sorry for any inconvenience, however, if the trade was not accepted by the third - party market maker then it is not in our hands to control it. We do understand your frustration however, please note that in online trading there are various parties involved and such a situation is not new. We do apologise for any inconvenience it might have caused and will convey your feedback to the team so that such trades are not accepted on our platform as well in the first place if the third - party market maker is not accepting it.