Bad customer service ,unfair treatment and ****med .

I purchased a vehicle cash on the 23rd of December with Victoria Simelane as the sales person and I was informed that on the 27th of December my vehicle will be ready and i must come for delivery/collection on the 28th of December. I scheduled for tracking services and insurance as i have been told my vehicle will be ready on the 28th. I received a call from Victoria Simelane telling me to cancel insurance and tracking services because my vehicle has been bumped on the way to the dealership. I asked what will happen now am i going to get another vehicle but to my surprise the sales person offered an alternative vehicle with additional fees . I refused the offer because i wsnt yhe car i had paid for , i was transferred to a manager and he also offered an alternative with additional cost i had not provisioned for after i refused, i was offered another car which is the same amount but doesn't have the features i had purchased, i asked why dont you give me what inhad purchased and i was told cause it will be a loss to them cause so i must take that loss and pay more for the alternative vehicle suggested to me . I asked for a refund and i requested that it reflects today as i had also made an immediate payment to them when i was buying the vehicle. The sales person nornthe manager have given me any updates regarding my money or vehicle i have been be calling and sending mails to find out what happens now. I am very disappointed with IPOP Suzuki Bassonia because i had purchased this vehicle on time for my birthday now i will have to start searching for a car which leaves me with 4 days to look for another vehicle and get insurance and tracking services before my birthday on the 1st of January. I feel ****med cause they have my money and vehicle with no updates or apology for inconveniencing me . I did not bump the car they did why must i suffer for their mistakes? Unfair treatment