Worst service ever received!

I frequent iPlay often, however the service gets worse every time I go. They are grossly understaffed and never have a constant manager there to ensure the smooth running of things. On Sunday I asked my parents to come meet me there for breakfast. They drove 45 minutes to come. When we wanted to order breakfast every single thing we ordered they said they did not have stock of. Not even the coldrink we wanted. After ordering food we didn't want in the first place, it took them 1 hour and 10 minutes to bring the food out (note there were only one other couple there). When the food did arrive, all the eggs were hard and burned (we asked for them to be soft). The owner who I called on the phone did actually come in but proceeded to shout at the staff, and not once come to our table to apologise or to make things right. I have never experienced such shocking service EVER. The owner did not call me back to see where we were (we left after she arrived). My parents did not eat their breakfast and we all left there at 11:30am starving. I will never ever go back there again, which is a huge pity because their play area is wonderful for kids.