Bad service

On 04 January 2022, we booked in my husbands phone for repairs. We were told that the phone would take 3 weeks or a new device will be given. 16 January 2022 RAM couriers contacted my husband to say that the phone was delivered to the branch. We then contacted the store and was told to come after work. 17:00-18:00 we sat and waited. We then asked what the hold up was. We were shouted at by the salesman and told that the device was not there, the trainee was investigating. 18:10 we were told there was a mix up with another device and that we should return the next day. No apology

The next day 17 January 2022 my husband contacted the manager. She then said that there was a mix up, they are not responsible but she will follow up. No apology. No feedback for a month

18 February 2022, the manager calls us and tells us to collect the phone, my husband asked if the phone was repaired. It was not. The manager is blaming RAM. And we are sitting with a faulty phone. The phone is under warranty. No apology

I've laid a complaint and hoping for the best. I've been with MTN for 16+years. I've never ever had such a bad experience as with soneike branch

We've called multiple times. Went in to the store multiple times. We've witness people enter and leave. Loss of customers due to bad service yet nothing is done about the matter

As a business owner and someone who works with people daily I'm disappointed