Ipic Play Aurora

We booked our play time at 3pm for two toddlers and 4 adults, the person we spoke to on the phone confirmed our appointment and took our name/number. When we arrived, there was no record of our reservation and the time slot between 3-5pm was then fully booked. So we had to leave with two distraught toddlers. We only got a pathetic "sorry" from the girl at the counter. The person on the phone also forgot to mention that you're meant to pay in advance for your reservation. This is not the first time we're complaining about this place. There never seems to be adults working there, just a bunch of students who need more supervision than the children.