Poor service IPDA

I was under Debt Rescue since 2017 and the financial side was handled by IPDA. Everything went well until some of my accounts were paid in full. Ipda keep on paying them and even when received paid-up letters it still were handled as if it was active by IPDA. After I had this unknown "Suspend funds" and it keep on growing and IPDA distributed some of these funds again to some other paid-up creditors, I decided to act because I identify this poor admin services by IPDA and eventually they started to refund this to me. Just after the refunding was done they immediately withdraw the next payment(debit order couldn't been stopped in time) and today is exactly the 14th day that I'm struggling again to try and get them to refund this to me. My advise to the public is to avoid IPDA or to double check everything they are doing with your money