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Nicolette S

1 reviews | Active since Oct 2023

26 Mar 2024, 12:40

Pathetic Service

I so regret going into Debt Review with Debt Rescue and IPDA. We are getting no feedback from them regarding our closed accounts and to where the money will be distributed to. We paid up and closed our credit card 15 Feb 2024 but we received a call in March 2024 to say we have been handed over. We contacted Debt Rescue concerning this and we never get through to them. We email we call then we get put on hold then the call drops again and its like a bad cycle. IPDA is the same. We hold on forever and nobody gets back to us. Isn't the purpose of being in debt review that we not get handed over to attorneys? We were told that we are protected under debt review. But that is not happening!!!!And then to make matters worse, we got debited from our account without our knowledge for the settlement discount received to close this credit card. We always get the run around regarding information needed. Really pathetic. We want to get out of this debt review but every time we get told we have to pay all our debt first but this is getting ridiculous. Not happy at all!!!!

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Replies (2)
IPDA
IPDA's reply26 Mar 2024, 16:35
Official
Good day, 

Thank you for taking my call. 

As discussed telephonically, the iPDA is responsible for the collection and distribution of your debt review contribution payments based on an instruction received from your debt counsellor.

I have noted all your concerns and I have escalated the matter to a manager at Debt Rescue to assist. 

Kind Regards 
iPDA Customer Service 

NS
Nicolette S's update21 Apr 2024, 11:10
Reviewer Update
To this day, the credit card account has not been sorted. When we settled this account on the 15th Feb 2024, it was never closed and the debit order was deducted from our account via Debt Rescue on the 28th Feb 2024 to this account as well as to my personal loan. So when Debt Rescue called us, we were told that the problem was with ABSA so we went to the ABSA branch and was told that they closed the account and have written off the credit balance for both our credit card and personal loan. So somewhere there is a problem with communication between ABSA and Debt Rescue. The frustrating part is every time we have a query or issue, we get put through to different departments and we never seem to settle this. We just want to know where has the money gone too? We cannot seem to get this sorted. This query has been coming on since February 2024. We want to cancel this debt review and every time we get told we have to pay all our accounts on the program in order to cancel this and get the flag removed. When we started this process, Debt Rescue couldn't stop contacting me to sign up and now that we are under debt review, we cannot get hold of them and we not getting the service as promised. The service is pathetic and I want to cancel because we are not going to go through this again.