Lack of customer support, Debt Care & iPDA

Good day

I have put myself under debt review since September 2018 with IPDA (www.ipda.co.za) and Debt Care (***, www.debtcare.co.za). I have been paying a fixed amount every month since September 2018.

The monthly statements also do not show: - How much I owed per account initially - How much I have paid thus far per account - What fees are charged on the accounts e.g. interest charged - How much the outstanding balance is on each account - When the process would end i.e. when the accounts will be fully paid up

I have sent various emails to Debt Care and iPDA on the following dates: 8 October ‘21 11 October ‘21 18 October 21 October 8 November 9 November 10 November

The email addresses are: ***, ***, *** *** *** The Intuitive PDA Support Team, *** ***

I addressed the following people: Tanya Wilson, *** Adrian Swanepoel, WhatsApp: *** Nicole Moosa, WhatsApp: *** Tania Mac Donald, WhatsApp: *** Cadle Odendaal, *** Claudina Schrader, ***

Cadle Odendaal asked the Debt Care admin team on 18 October 2021 to do a “full reconciliation”. It is 18 November I am still waiting for proper feedback.

According to my calculations the outstanding amount should nearly be fully paid off. Your assistance in this matter would be greatly appreciated.

Kind regards Riaan Vosloo