IPDA ignoring my Tickets and enquiries regarding INCORRECT BALANCES !

I am struggling with the EXACT problem from iPDA. Have created several tickets on their site, explained in details my problem regarding INCORRECT BALANCES, and when I follow-up on a ticket which consultant Candice Engelbrecht has handled, the 'status' of the ticket only shows 'CLOSED' !?! No-one has the decency to even respond or reply, just close the door in your face. But my money is diligently being taken every month!! POOREST CUSTOMER SERVICE EVER! And the scary part is - these people have the authority to keep taking money from you without you getting answers OR me trying several times to get some answers! Me as a consumer put my faith in a company to help me consolidate my debt. Times are tough. Where are they now, just keep collecting but no response to our questions?! WHAT AM I TO DO, does anybody have answers??