TS
Tshepo S
1 reviews | Active since Jul 2019
24 May 2024, 11:23
Ipda and debtsafe lost my money
Well debtsafe and Ipda are good at taking money from your account but bad at paying creditors or updating client information. Here is why I say so: in April my account was debited as usual, all creditors were paid as usual, however one of the creditors received less money than what ipda says they paid. That is they received R457.21 but ipda statement says they paid the said creditor R891.21. I called debtsafe last week 08 May 2024 for clarity, they since promised to call me back till today. .it seems that my money is lost somewhere between ipda and the creditor and no one from debtsafe is unable to tell me where my money is.
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Replies (2)
IPDA's replyOfficial
24 May 2024, 12:28Good day,
Thank you so much for taking my call.
As discussed, the iPDA is responsible for the collection and distribution of your debt review contribution payment. The collection and distribution is completed in accordance with a payment plan received from your debt counselling firm.
We will make contact with the creditor to establish what the discrepancy is with regards to the payment and we will provide you with an update as soon as we receive one.
Kind Regards
iPDA Customer Service
Thank you so much for taking my call.
As discussed, the iPDA is responsible for the collection and distribution of your debt review contribution payment. The collection and distribution is completed in accordance with a payment plan received from your debt counselling firm.
We will make contact with the creditor to establish what the discrepancy is with regards to the payment and we will provide you with an update as soon as we receive one.
Kind Regards
iPDA Customer Service
Best regards,
IPDA's reply24 May 2024, 12:28
Official
Good day,
Thank you so much for taking my call.
As discussed, the iPDA is responsible for the collection and distribution of your debt review contribution payment. The collection and distribution is completed in accordance with a payment plan received from your debt counselling firm.
We will make contact with the creditor to establish what the discrepancy is with regards to the payment and we will provide you with an update as soon as we receive one.
Kind Regards
iPDA Customer Service
Thank you so much for taking my call.
As discussed, the iPDA is responsible for the collection and distribution of your debt review contribution payment. The collection and distribution is completed in accordance with a payment plan received from your debt counselling firm.
We will make contact with the creditor to establish what the discrepancy is with regards to the payment and we will provide you with an update as soon as we receive one.
Kind Regards
iPDA Customer Service
Best regards,
TS
Tshepo S's updateReviewer Update
24 May 2024, 12:36Thanks for your quick positive response. I understand iPDA receives instructions from debtsafe hence I contacted them first. But I do hope that we will soon have an answer to where the money went. Thanks
TS
Tshepo S's update24 May 2024, 12:36
Reviewer Update
Thanks for your quick positive response. I understand iPDA receives instructions from debtsafe hence I contacted them first. But I do hope that we will soon have an answer to where the money went. Thanks