IP Holdings not providing feedback to client

As a client of IP Holding (Port Elizabeth) I have had meetings with the owner where I explained to her my concerns. Months later I still do not receive any copies or feedback on my business. In November I receive an email requesting 3 months' bank statements from (April, May and June/July). Their explanation as to why they are requesting statements months later is that they had a change of laptops. I

As a result of IP Holding I had to pay a fine to CIPC as it was my agreement that they would take care of this for me. As per our agreement I asked them to deal with a non paying client, assist me with an import licence - no response.

I do not know how this company is still operational with such poor service. They simply don't bother in what position they place a client. The owner was supposed to have contacted me on Monday or Tuesday and I have not received any emails. I also requested them to correspond via email only so I have copies of everything if this matter escalates. Her response to not being able to assist me was that she was in Johannesburg.

Just a few of my complaints regarding IP Holding. Their invoices does not even state for which month you are paying and after agreeing with the owner that I pay on the last of first day of the month in advance, I still get sms messages around the 20th to make payment.

My experience with this company is probably the worst I've ever come across for what is supposed to be a professional company which is supposed to adhere to a certain code of conduct.