DO
Donny O
1 reviews | Active since Jul 2020
15 Nov 2022, 12:40
IPComms, Poor service
I am extremely unhappy with your service, i have been without internet for the last 3 days. Problems after problems. when I speak to your help desk about it i get RUDE consultants. Unacceptable behavior from your company. My Husband works from home, now he is losing out on 2 days work and pay because of IPCOMMS. you are fast to get you money but when it comes to these issues you take your time to resolve it. I will not recommend anyone reading this comment to take up IPCOMMS. Poor service, Poor Network.
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IP Comms's replyOfficial
16 Nov 2022, 09:57Hi Donny,
I'd like to apologise for the issues you have experienced over the last week. We have had some network issues at one of our estates which has caused intermittent issues that worsened over the weekend. We believe the underlying cause has now been isolated and the problems shouldn't re-occur. We also sent an email last night to all affected customers with a full report of what has happened and what we have done to resolve it, please let me know if you haven't received it.
Could you please send me your account number or address so I can personally look at your connection to ensure it is stable and there are no other issues? I'd also like to know which agent you have dealt with so I can further investigate the matter. You can send it directly to ***
Kind Regards,
Carel
I'd like to apologise for the issues you have experienced over the last week. We have had some network issues at one of our estates which has caused intermittent issues that worsened over the weekend. We believe the underlying cause has now been isolated and the problems shouldn't re-occur. We also sent an email last night to all affected customers with a full report of what has happened and what we have done to resolve it, please let me know if you haven't received it.
Could you please send me your account number or address so I can personally look at your connection to ensure it is stable and there are no other issues? I'd also like to know which agent you have dealt with so I can further investigate the matter. You can send it directly to ***
Kind Regards,
Carel
Best regards,
IP Comms's reply16 Nov 2022, 09:57
Official
Hi Donny,
I'd like to apologise for the issues you have experienced over the last week. We have had some network issues at one of our estates which has caused intermittent issues that worsened over the weekend. We believe the underlying cause has now been isolated and the problems shouldn't re-occur. We also sent an email last night to all affected customers with a full report of what has happened and what we have done to resolve it, please let me know if you haven't received it.
Could you please send me your account number or address so I can personally look at your connection to ensure it is stable and there are no other issues? I'd also like to know which agent you have dealt with so I can further investigate the matter. You can send it directly to ***
Kind Regards,
Carel
I'd like to apologise for the issues you have experienced over the last week. We have had some network issues at one of our estates which has caused intermittent issues that worsened over the weekend. We believe the underlying cause has now been isolated and the problems shouldn't re-occur. We also sent an email last night to all affected customers with a full report of what has happened and what we have done to resolve it, please let me know if you haven't received it.
Could you please send me your account number or address so I can personally look at your connection to ensure it is stable and there are no other issues? I'd also like to know which agent you have dealt with so I can further investigate the matter. You can send it directly to ***
Kind Regards,
Carel
Best regards,