Shocking Repair Service

I made contact with Bosch Siemens Home Appliances on 22/10/2015 in order to get my microwave oven and freezer door handle repaired. A service call was logged (job *** / BJ00210). Inyathi appliances (whom I assume are outsourced service providers for Bosch) came to my premises on the 27th of October, 2015. The following transpired: 1. I was told by the technician that he thought the magnetron and inverter were damaged and that he would have to take the microwave unit with him to verify this. He estimated that the cost to repair the unit would be in the region of R2000.00. He subsequently removed the microwave from my premises; 2. The technician did not bring the door handle for the fridge (as I had originally requested); 3. For this "service", I was charged R640. Later that week, I was phoned by a representative of Inyathj, who informed me of the following: 1. That the repair to the microwave would cost R7000.00 and such repair would only carry a three month warranty; 2. That they did not have stock of the door handle (which would cost R740), excluding another service call, but would phone me once the part had arrived. I informed Inyathi Appliances not to repair the microwave oven and to return it to me as I would have it repaired elsewhere but to continue with the repair of the fridge door handle. On the 9th of February 2016, I sent an e-mail to Bosch Siemens Home Appliances informing them that Inyathi Appliances had not returned my microwave nor repaired my fridge door. I never received a response. On the 29th of March I phoned Inyathi Appliances and was initially told that they could not find my microwave. Later I was told that I had requested the technician to “destroy” my microwave, which is an absolute lie. I was also told that they would continue looking for the microwave and revert to me. Since then I have not been contacted by neither Bosch nor Inyathi Appliances.