Poor service, *********

Samsung fridge broke (Friday - 12 Feb 2021), logged with Samsung SA as it was still under warranty. unfortunately didn't get peoples names.

1. Samsung SA logged call with Inyathi Appliances 2. Monday morning called to change the cell number for the call to mine as fiancé was on training. Was told the system was online and he'll update it. Heard nothing all day. 3. Tuesday called again, asking what's going one, said they couldn't get hold of fiancé, said I called to change the number on Monday... "crickets", obviously nothing was done with my call on Monday. They came through later that day. Said it's the inverter board. Said it takes 2-3 days to get the part. 4. Wednesday I made the payment for the part and 12:35 and sent the proof, you need to pay first before they can actually order the part. On the invoice it "NO REFUNDS/EXCHANGES ON PARTS", so if they misdiagnose your issue you can't get your money back, thought that maybe this company is affiliated with Samsung SA it should be ok. 5. Called on Friday, was told the part was only ordered on Thursday, what were you doing on Wednesday, now apparently the part will only be delivered on Monday.

6. Fiancé gives them a call on Friday afternoon around 4pm, now they tell her they couldn't get hold of her and that I only called them yesterday, blatant *****.

- More than a week would've gone past since the fridge broke. - This is a fly by night company that needs you to pay to order parts. - Charge you a call out fee of R 450.00