Poor service and bad communication

Samsung contact centre referred this company following a water leak on our fridge. The appointment for the cooling system was not honoured on the day, the technician showed up the next day. Nonetheless the repair of the cooling system went fine, but then a week or two later the compressor died. They came back….. what a nightmare….. they could give a quotation even after I called their offices, when they eventually did they said it was R4500 😳I called their competitor who said the compressor was R2880. The technician from inyathi agreed to install it, but have many run arounds also and eventually said I should call their office because I already did when he couldn’t commit to coming back. Maybe he thought this was his side job. Long story short, the office eventually said they can’t fit the compressor because I did not buy it from them. This was NEVER explained upfront not by the technician nor office

If you want peace of mind don’t use this company at all. Ask Samsung for other accreditation repairs