Inexperienced staff and no communication

Terrible customer service. You have to contact them to follow up otherwise you don’t hear from them. Emails go unanswered. Don’t give proper damage reports. Seems their technical staff aren’t capable of diagnosing the issue of an appliance. And all of sudden it is not just the “compressor” which is the issue the door is damaged which is not the case. And then Blame “wear and tear” where it is Load shedding that causes appliances to break. Strongly advise - Don’t use them. Luckily I’ve requested my appliance back before they “repaired” it. Getting a second opinion. Unfortunately trusted KIC by logging a call. And they sent Inyahti appliances.