CUSTOMER CARE & QUALITY OF WORK IS A DISGRACE

I am extremely frustrated with the lack of customer service I have received with regards to my Whirlpool Fridge/Freezer. From the 7th/03 I have had a problem which required a technician to come out and look at it - 5 days to get a technician which resulted in spoiled food having to be thrown away. The technician then advised we required new parts which would take another 7 days to order and come & install, however the day they confirmed to come & install the parts came & went & I was only advised about this due to my further follow up with the customer care person. At No stage did anyone keep me the customer in the loop as to what the SLA was on the parts. Then on the 17/03 new parts were installed and I paid R2600 and my fridge/freezer was \fixed\". 10 days later over this Easter weekend I find myself again with the fridge not getting cold & the freezer defrosting & over a R1000 worth of food being throw away. When I call the customer care explaining my URGENT problem all I get told is no technician can go out today and maybe Wed/Thursday they will let to me which I find completely unacceptable as it is a job clearly not done to scratch. <br> I find your service a disgrace!!!"