Bad attitude and service

<p>In September 2016 I purchased the model dishwasher from Samsung from Hirsh. At the time it was top of the range in the Samsung series available in SA.</p> <p> </p> <p>The dishwasher was installed in October and we could not use the dishwasher immediately as we could not open the drawer. I spoke to the Manager at Hirsh and they arranged for a Samsung technician to come out and the problem was fixed.</p> <p> </p> <p>We then started using the dishwasher and I used it about twice and the dishes were not clean. I again reported it to Hirsch and they got a technician to come out again (reference ********** 311). The technician came out on the 21st of December. He picked up a problem with the machine and apparently fixed it. We then loaded the dishwasher and put it on and he left and I went to work. When I got home that evening the dishwasher was beeping with error code “OC”. I immediately called the Samsung call centre and they advised that the call is till opened and the technician will call me back. The next day 22 December I followed up with the Samsung call centre and they advised that they are waiting for the service provider to get back to them. I followed up a few times but had no joy. On Friday 23 December I got a call from the technician wanting to come and have a look at the machine. When he tested the machine it was not washing. He then proceeded to open up the dishwasher and then assembled it again. It worked for a short while. Last week Thursday I got a call from Charm at Hirsh to follow up. I told him that I am still receiving the same error message and now the door does not open automatically after a cycle has been complete. He logged another call with Samsung. The service providers closed on 23 December and opened today. This morning I received a call from Prince from Inyathi Trading (service provider) and he was very arrogant. I explained the problem and he then asked me if I consulted the manual to see what the error code means. They are the same service provider that has been calling out to fix the dishwasher and he should have read the job card to understand the problem. I also told him that the door does not automatically open after the cycle since Chris the technician had taken it apart and re-assembled it. He said he is a senior technician and Samsung dishwashers does not open automatically. I told him not to argue with me as this is my machine and I know how it works but he liked listening to his own voice and continued talking. I asked to speak to someone senior and he said he is the senior person there is no other senior person. My partner was listening to the call and spoke to him. Prince then said that we reached an impasse and was going to cut the call. I would appreciate it if you could listen to call and his arrogance. Samsung should not let a company like Inyathi trading deal with their clients as this is a poor reflection on Samsung as a brand.</p> <p> </p> <p>I again put the dishwasher on and I am receiving the same error message. This message only comes on when you do a cycle on eco. I have recorded the error code together with the beeping sound.</p> <p> </p> <p>The after sale service has been excellent from Hirsch Strubensvalley.</p>