TERRIBLE SERVICE DELIVERY !!!!

<p>SOOOO much over the past years that its difficult to describe all, but the general service delivery of this municipality is PATHETIC to say the least. My most recent experience was the closing of one of my client's services accounts with NO authority to do so. The account was closed and a new account was opened in the name of the property owner. The owner complained against us after he received the account in his name. We drove to INXUBA YETHEMBA MUNICIPALITY in Cradock, Eastern Cape, but with no success. After 2 weeks of emails, calls and visits, nobody can still resolve this ! Nobody takes responsibility for the closure of the account. BY now, my client (tenant) is without electricity, because Inxuba Yethemba have also blocked his electricity account. AND used my client's deposit !!!</p> <p>After 2 weeks, nobody can still detect the person who closed this account, neither the person/letter who requested this closure!! How is things like this possible. How will you feel is SOMEONE closes your account at the municipality TODAy and you are without electricity. Cant buy, because the acc is blocked, cant pay, because the account is closed. Who can I speak to to resolve this issue??? Dont know mam.</p> <p>Try to phone their number ********** 000........ switchboard unattended....... some days they close the doors because they are attending a funeral. Try to get attention at the enquiry desk, the lady is lying on her arms, chewing gum and not wanting to help the public. The guy who needs to accept cash payments is so smelly of alcohol, that I do buy my electricity at SPAR opposite the road now. And when he does pull himself together to help the public, you need to pay more, because he doesnt have small change.!!!!</p> <p>Sometimes we had to wait 3 weeks to receive Rates Clearance Certificates after selling properties, because Mr Koopman is constantly on course somewhere, his office locked and ' password on his computer. The town stands still untill he returns. </p> <p>Last week the town was without water for 3-4 days. Schools had to close because there was no water for the toilets. Guesthouse's guests booked out, restaurants couldnt even offer coffee........ last night there were no streetlights in town.... and so I can go on. People are fed up and desperate. We pay our rates but get absolutely NO service. I understand that people lodged queries with Carte Blanche and ***us and that ***us has agreed to do a documentary on our town. I am selling property now because of the lack of service of our local municipality. Chris Hani municipality of Queenstown took over the water accounts in town, without any water meter readings and was threatening to increase the water with 300%. Business Forum of town stood together and a court case has been opened. Nobody in town pays for water fot the past 2 years....... our beautiful Karoo town........it's heart breaking</p>