Refusal to provide company owned data

Once things go wrong, which they inevitably will, this is the wrong company to engage with. Adriaan, the owner, provides the worst customer experience ever.

This system has faults when it comes to removing data. I attempted to remove a dormant account, which tried to redirect me to further payment, then it proceeded to delete actual live data from another entity I had set up.

When asked to restore the data, Adriaan didn't keep to his deadlines and spent much longer than anticipated. Instead of fixing his issue he then decided to send me a bill, which was not agreed to and in dispute.

During communication with Adriaan, it became very clear that he has a complete lack of respect for the legal rights of clients.

I currently hold a paid-up subscription according to his ClientZone however, the data is being held ransom - in contravention with the Consumer Protection Act of South Africa as well as the POPI Act.

I do feel that the Financial Services Board of South Africa should investigate this conduct to protect future users from falling victim to this type of ******ion.

I have instructed Adriaan to make the data available and then to remove all information from his systems going forward.