WRONG INUKA PRODUCT

Good day INUKA

I am very unhappy regarding my recent purchase, I purchased a product for a client and the scent received is different and I called INUKA to advise and i to explain the smell which I did and even got someone else to explain. as a member its very discouraging to receive the kinder service they rendered yesterday and on top of that be told i need to bring the same product at my own expense to their offices in order to be compensated, this is not what i asked for so why should i be the one paying for its return, i paid already for delivery fee, so how is this fair to a customer when you messed up?

furthermore i had lipsticks which broke apart from its container when you opened it and i emailed you guys, you sent me another one. i had 2 lady million with different scent and i didn't complain about that, i feel like you INUKA doesn't take accountability based on how many complains received from the client. if the shipping is in Cape town so i must send the same wrong product spend my money to get another one, so how many purchase are those? i like someone to explain to me if this makes sense at all?