KP
Kgao P
1 reviews | Active since Mar 2013
29 Sept 2020, 15:50
Unacceptable, disgusting and poor service
I placed orders with Inuka Fragrances on 26 August 2020 and paid for the products which I was ordering and sent them the proof of payment. Today is 29 September and I still don't have my products and I call their landline every day and nobody seems to be interested in helping me. This morning I was told my order was dispatched 13 days ago and I asked for the contact details of the courier company and the person who answered the phone refused to give me the contact number, so I'm sitting without my money and products. A week ago I sent them an email requesting for a refund but nothing was done.
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Replies (2)
INUKA Fragrances's replyOfficial
29 Sept 2020, 17:26Dear Kgaohelo, thank you for your above message. We believe one of our consultants was in contact with you to assist you and to resolve the above matter.
INUKA Fragrances's reply29 Sept 2020, 17:26
Official
Dear Kgaohelo, thank you for your above message. We believe one of our consultants was in contact with you to assist you and to resolve the above matter.
KP
Kgao P's updateReviewer Update
01 Oct 2020, 12:39Thank you so much to Inuka for the prompt feedback and a special thanks to Kirsten who gave me a call and resolved my problem speedily, she made sure that my products are delivered the next day and on top of that gave me my money back. It's great to know that there's still companies who go out of their way to rectify their mistakes with kindness. Thank you
KP
Kgao P's update01 Oct 2020, 12:39
Reviewer Update
Thank you so much to Inuka for the prompt feedback and a special thanks to Kirsten who gave me a call and resolved my problem speedily, she made sure that my products are delivered the next day and on top of that gave me my money back. It's great to know that there's still companies who go out of their way to rectify their mistakes with kindness. Thank you