PT
Pebetse T
1 reviews | Active since Feb 2023
19 May 2026, 15:54
Inuka selling malfunctioning products ( non spraying perfumes)
Trust inuka to send a perfume that has a nozzle mulfunction and doesn't spray. Iv sent an email and it's almost 2 weeks now without any response. I'm losing customers and money. Having a customer return a non-spraying perfume. Yooo I'm about to be done with this company.
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Replies (2)
INUKA Fragrances's replyOfficial
19 May 2026, 16:51Dear Pebetse,
Firstly, thank you for bringing this to our attention, and please accept our sincere apologies for both the faulty spray nozzle and the delay in responding to your email.
At INUKA, we pride ourselves on the quality of our products and service, and it is clear that in this instance, we did not meet the standard you rightfully expected from us.
We completely understand your frustration, especially when a product issue affects your customers and your business. Please know that this experience is not reflective of the level of care we aim to provide to our Members.
Our Support Team will urgently make direct contact with you to resolve this matter as quickly as possible, including replacing the malfunctioning product.
Thank you for your honesty and for giving us the opportunity to correct this situation. We truly value your support and partnership with INUKA.
Your INUKA Team
Firstly, thank you for bringing this to our attention, and please accept our sincere apologies for both the faulty spray nozzle and the delay in responding to your email.
At INUKA, we pride ourselves on the quality of our products and service, and it is clear that in this instance, we did not meet the standard you rightfully expected from us.
We completely understand your frustration, especially when a product issue affects your customers and your business. Please know that this experience is not reflective of the level of care we aim to provide to our Members.
Our Support Team will urgently make direct contact with you to resolve this matter as quickly as possible, including replacing the malfunctioning product.
Thank you for your honesty and for giving us the opportunity to correct this situation. We truly value your support and partnership with INUKA.
Your INUKA Team
INUKA Fragrances's reply19 May 2026, 16:51
Official
Dear Pebetse,
Firstly, thank you for bringing this to our attention, and please accept our sincere apologies for both the faulty spray nozzle and the delay in responding to your email.
At INUKA, we pride ourselves on the quality of our products and service, and it is clear that in this instance, we did not meet the standard you rightfully expected from us.
We completely understand your frustration, especially when a product issue affects your customers and your business. Please know that this experience is not reflective of the level of care we aim to provide to our Members.
Our Support Team will urgently make direct contact with you to resolve this matter as quickly as possible, including replacing the malfunctioning product.
Thank you for your honesty and for giving us the opportunity to correct this situation. We truly value your support and partnership with INUKA.
Your INUKA Team
Firstly, thank you for bringing this to our attention, and please accept our sincere apologies for both the faulty spray nozzle and the delay in responding to your email.
At INUKA, we pride ourselves on the quality of our products and service, and it is clear that in this instance, we did not meet the standard you rightfully expected from us.
We completely understand your frustration, especially when a product issue affects your customers and your business. Please know that this experience is not reflective of the level of care we aim to provide to our Members.
Our Support Team will urgently make direct contact with you to resolve this matter as quickly as possible, including replacing the malfunctioning product.
Thank you for your honesty and for giving us the opportunity to correct this situation. We truly value your support and partnership with INUKA.
Your INUKA Team
PT
Pebetse T's updateReviewer Update
23 May 2026, 09:50Thank you very much Kirsten and her team. The matter was resolved and iv received a new well functioning perfume. Thank you soo much.
PT
Pebetse T's update23 May 2026, 09:50
Reviewer Update
Thank you very much Kirsten and her team. The matter was resolved and iv received a new well functioning perfume. Thank you soo much.